As the first point of contact between the service provider and the customer, Amigos Soft Solution offers Customer Care services to a diverse range of sectors like:
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Customers call the helpline for general enquiries, bank related queries, product information, registering complaints, etc. The requisite information is provided and the inbound call opportunity is also used for Upselling and Lead Generation as the case maybe. In case of complaints the client CRM is used to log and route the complaints to the right channels for speedy redressal, follow-up and closure. Efforts are made to keep the Turn Around Time (TAT) as small as possible.
Amigos Soft Solution has an in-house team of Data Analysts who mine through the wealth of available data to identify pain areas and make appropriate suggestions for improvements in processes and services. Many sectors have accepted and implemented our findings and have substantially benefitted from it. Our services have helped generate repeat business and increased sales and profits to our clients.
The company’s forte is in elevating customer experience from ‘Satisfaction’ to ‘Delight’ as a delighted customer translates to increased customer retention, decreased customer churn and positive image building for companies.
In a scenario where businesses are heavily dependent on technology for glitch free operations, a technical snag or downtime can negatively impact customers, productivity, revenues etc. Amigos Soft Solution offers 24 x 7 Tech Support to many Small and Medium Enterprises (SME). In place is a strong, dedicated and competent Tech Support team that can efficiently handle all eventualities to get the businesses up and running in the shortest downtime.
The company offers tech support at various levels. Inbound Call is received for help in conducting online transactions through hand-held devices like purchasing a product or paying bills, credit cards, online and bank transactions, etc. In some cases the support service is purely technical as in resolving issues with EDC Swipe Machines.
TAt first instance the level of technicality is determined based on which trouble shooting is done either over phone or by remotely accessing the client’s machine. If the issue persists the priority is increased to the next level and technicians are informed to physically attend to the problem..
Given our robust setup and expertise SME’s can derive the maximum advantage as we render them day one productive and cut infrastructural costs to them. Valuable insights about the product in real-time is shared with the clients for enhancements and rectifications.
Amigos Soft Solution’s Complaint & Grievance Management service differs from the rest as there is a certain level of distinct personal touch, involvement and empathy attached to it in resolving customer issues. In many instances customers have acknowledged and appreciated our efforts and sincerity.
Our inbound call centre services cover many industries and governmental sectors. Client CRM is used to log the complaints received through inbound calling and in absence of one our in-house developed CRM is used. Most CRM’s have dialers integrated into them to facilitate follow-ups with the concerned authorities and customers.
Data analysis of the complaints by our in-house team has revealed valuable insights into the inherent problems that exist in many products and processes. Pragmatic suggestions from our end have been accepted by the clients and implemented for some amazing results. Many government projects have gone through introspection based on our findings to bring about changes to the citizens delight!
Amigos Soft Solution’s Complaint & Grievance Management service differs from the rest as there is a certain level of distinct personal touch, involvement and empathy attached to it in resolving customer issues. In many instances customers have acknowledged and appreciated our efforts and sincerity.
Our inbound call centre services cover many industries and governmental sectors. Client CRM is used to log the complaints received through inbound calling and in absence of one our in-house developed CRM is used. Most CRM’s have dialers integrated into them to facilitate follow-ups with the concerned authorities and customers.
Data analysis of the complaints by our in-house team has revealed valuable insights into the inherent problems that exist in many products and processes. Pragmatic suggestions from our end have been accepted by the clients and implemented for some amazing results. Many government projects have gone through introspection based on our findings to bring about changes to the citizens delight!
Leads are sourced by Amigos Soft Solution from various channels like cold calls, referrals, product launches/shows, etc. In some instances the leads database is provided by the client. However, it does not just suffice for us to source and generate leads. Managing the leads till their successful and profitable conversion is important to enhance revenue generation to the client.
The challenge for Amigos Soft Solution lies in ensuring that there is no failure in closing the loop of lead generation, profiling and management. The leads are qualified in keeping with the client requirements. They are then categorized and distributed area wise to the sales team for follow-up and closure. Appointments are scheduled with the sales team. Follow-up calls are placed periodically to stay in touch with the leads. Reports of the complete process is maintained and updated which helps identify lapses if any.
Amigos Soft Solution has been successfully offering Lead Management services based on strategizing and planning to industries like Real Estate, Banks, Education etc. Inspite of the huge investments made by companies in securing leads owing to lapses in conversion and timely use the data is rendered redundant causing immense loss to the clients. However, our timely execution and quick action has helped our clients reap the profits of our Lead Management services.!